What products do you offer?
We specialize in premium digital jewelry STL files for 3D printing and CAD design. Our collection includes pendants, rings, necklaces, earrings, bangles, and traditional Indian jewelry designs. All products are digital downloads - no physical jewelry items are shipped.
What file formats do you provide?
We primarily provide STL files, which are compatible with all major 3D printing software and CAD programs including Rhino, Matrix, MatrixGold, ZBrush, Cura, and more. Some products may also include 3DM or OBJ formats.
Can I customize the digital files?
Yes! Once you purchase and download the STL files, you have full rights to modify, scale, and customize them using your CAD software. You can adjust sizes, add personalization, combine elements, and adapt the designs to your specific needs.
What is your refund policy for digital files?
Please read our return and refund policy for information about returns, cancellations, and refunds.
How long does it take to receive my files?
All our products are digital downloads with instant delivery. You will receive your download link via email immediately upon payment confirmation. In rare cases, it may take up to 24 hours due to payment processing delays. If you do not receive your download link within this timeframe, please check your spam/junk folder or contact us for assistance.
What should I do if I receive corrupted or incorrect files?
Contact our support team at abcadwork@gmail.com with your order number, a description of the issue, and any error messages or screenshots.
Can I use these files for commercial purposes?
Yes! You can create and sell unlimited physical jewelry pieces using our STL files. However, you cannot resell, share, or distribute the digital files themselves. Please review our License Terms & Usage Rights page for complete details.
What software do I need to use these files?
Our STL files work with any CAD software or 3D printing slicer that supports STL format, including Rhino, Matrix, MatrixGold, ZBrush, Cura, PrusaSlicer, ChiTuBox, and more. Visit our Software Compatibility page for a complete list.
Are the files ready for 3D printing?
Check each product description for its intended use, dimensions, and any listed wall thickness. Before manufacturing, inspect the model in your CAD or slicing software and verify its scale, wall thickness, supports, and suitability for your printer, material, and casting process. If a specification is missing, contact us before purchasing.
How can I contact customer support?
You can reach our customer support team via email at abcadwork@gmail.com or by phone/WhatsApp at +91 8617780126. We are here to assist you with any technical questions or file-related issues.