Refund policy

RETURN AND REFUND POLICY

Jewelrystlfiles.com sells exclusively digital design files (STL, 3DM, OBJ formats) delivered via instant electronic download. No physical products are shipped.

NO RETURNS POLICY

Due to the nature of digital products, all sales are final. Returns are not accepted once files have been downloaded or download links have been issued.

REFUND ELIGIBILITY

Refunds or file replacements may be offered only in the following cases:

  • Corrupted or Defective Files – File is damaged and cannot be opened or used
  • Wrong File Delivered – You received a different file than ordered
  • Technical Delivery Failure – Verified issues prevented download
  • Duplicate Charges – You were charged more than once for the same order

HOW TO REQUEST A REFUND

  1. Contact us within 14 days of purchase
  2. Provide your order number and a description of the issue
  3. Attach screenshots or supporting details where applicable
  4. Reach us at: abcadwork@gmail.com or WhatsApp: +91 8617780126

Approved refunds are processed to your original payment method within 5–10 business days.

NOT ELIGIBLE FOR REFUND

  • Change of mind or accidental purchase
  • Software incompatibility (formats listed on product pages)
  • Inability to use files due to lack of technical knowledge
  • Dissatisfaction after successful download

EU CUSTOMERS

Under EU Consumer Rights Directive 2011/83/EU, you have a 14-day withdrawal right. However, by completing purchase and requesting immediate digital access, you expressly waive this right once the download link is issued. Defective content rights under EU Digital Content Directive 2019/770 remain unaffected.

CONTACT Email: abcadwork@gmail.com | WhatsApp: +91 8617780126 | Response: 24–48 business hours